
Risk-Free First-Time Purchase Program
ROSA FAYRE has thoughtfully formulated all our products to deliver refined efficacy to all skin types. However, we understand that no single formula can meet the unique needs of every individual skin type.
If you feel a first-time purchased product does not suit your skin type or concern, you can receive a full refund if it is a product covered by this program and the request is made within 14 days of delivery arrival.
How to request a refund under this program
Rosa Fayre has thoughtfully formulated all our products to deliver refined efficacy to all skin types. However, we understand that no single formula can meet the unique needs of every individual skin type.
If you feel a first-time purchased product does not suit your skin type or concern, you can receive a full refund if it is a product covered by this program and the request is made within 14 days of delivery arrival.
返送先住所
〒107-0052
東京都港区赤坂9丁目6-28 アルベルゴ乃木坂906
ロサ・フェア株式会社 宛
03-6823-4464
(上記電話番号は返送住所の電話番号です。お問合せの際はカスタマーサポートまでご連絡ください)
ご注意事項
ご返送の際は配送伝票に必ず「ご注文番号」をご記入ください。返送時弊社にご連絡がない場合や、返送伝票に「ご注文番号」の記載がない場合は、返金処理が正しく行われない場合がございますので、ご注意ください。
返金方法につきましては原則お支払方法と同一に限らせて頂きます。
本プログラム対象製品であっても、二度目以降のご購入は対象外となります。
コフレ・シーズナル限定品は原則本プログラム対象外です。
本プログラムの悪用や、複数名義からの重複申請、またはその他弊社が適切ではないと判断した場合は、本プログラムのご利用をお断りする場合がございます。
ROSA FAYRE is committed to reducing greenhouse gas emissions and waste, especially plastic waste, across our business operations and value chain. Therefore, we made the conscious decision to not manufacture products that are greatly harmful to the environment.
For example, single-use aluminum sachets, commonly used for cosmetic samples, are composed of multi-layered PET and resin-based films to ensure protection from UV damage. Since these pouches often retain cosmetic residue, they are rarely cleaned or recycled and are instead disposed of as combustible waste. By actively not producing such samples, we are able to reduce resource waste and unnecessary costs, ultimately creating benefits for our customers and for broader society.
"I want to try it, but what if I buy it and it doesn't suit my skin?"
“I bought it, so I feel I have to use it even if I don’t really like it.”
However, we understand people primarily seek out samples to determine whether a product suits their skin type or concerns, or if it triggers any allergic reactions. No matter how highly ranked a product may be, or how passionately it is recommended by influencers or friends, we all want to know whether it will truly suit our individual skin type.
In the search for suitable skincare, we all experience unnecessary stress to our skin and feel the financial burden of purchasing multiple products. Rosa Fayre eliminates these stresses and burdens by offering the Risk-Free First-Time Purchase Program.

